Get Help!


If you are having trouble with the platform during an event, please try in this order: 

  1. Jump to another table by double-clicking on an empty seat (and then jump back if you want to). This solves most common problems. 
  2. Refresh your browser page.
  3. Exit the event entirely and log back in.

If all else fails, you can do a “Hard Refresh” of your browser: 

  • On a PC: CTRL-SHIFT-R 
  • On a Mac: CMD-SHIFT-R

You can also send an urgent email to:


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